Why do I have to verify my identity?
The law in Great Britain requires every gambling operator to confirm a customer's name, address and age before they can deposit or gamble. It also protects you if someone tries to use your details.
What documents do you accept?
One photo ID (passport, UK photocard driving licence or national identity card) and one proof of address from the last three months (bank statement, utility bill, council tax bill or tenancy agreement). The full list is on Account & Verification.
How do I upload documents?
Log in, open My Account and go to Verification. Choose the document types, attach the files (JPG, PNG or PDF, up to 8 MB each) and send. Your status changes to Pending.
What do the statuses mean?
Verification Required: we need documents from you. Pending: we have them and are checking. Verified: you are all set.
Why are you asking about my source of funds?
We have to check that the money you gamble with is yours and that your spending is affordable. We might ask for payslips or bank statements. It doesn't mean you have done anything wrong. Questions about these checks go to our Compliance team at compliance@bettom.com.
Didn't find it? Email support@bettom.com or use the contact form.