Help Centre
Search for a question, or pick a topic. If you can't find what you need, email support@bettom.com.
Search results
- Who can open a BetTOM account? Getting Started
- How do I register? Getting Started
- I didn't get the activation email. Getting Started
- Do I need separate accounts for sports and casino? Getting Started
- Is there an app? Getting Started
- I've forgotten my password. My Account
- Can I log in with my username? My Account
- How do I change my address? My Account
- How do I change my name, date of birth or email? My Account
- My account is locked after too many attempts. My Account
- Can I have more than one account? My Account
- Why do I have to verify my identity? Verification
- What documents do you accept? Verification
- How do I upload documents? Verification
- What do the statuses mean? Verification
- Why are you asking about my source of funds? Verification
- How do I place a bet? Sports Betting
- How do fractional odds work? Sports Betting
- What is a double, treble or accumulator? Sports Betting
- The price changed while I was placing my bet. Sports Betting
- Why is a market suspended? Sports Betting
- Is there a maximum stake or payout? Sports Betting
- How do I play a casino game? Casino
- What is RTP? Casino
- Are the games fair? Casino
- My game froze or my connection dropped. Casino
- Where can I see my casino history? Casino
- How can I deposit? Deposits
- Can I use a credit card? Deposits
- My deposit is showing as Pending. Deposits
- Why was my deposit declined? Deposits
- How do I set a deposit limit? Deposits
- How do I withdraw? Withdrawals
- How long does a withdrawal take? Withdrawals
- Why can't I withdraw? Withdrawals
- Can I cancel a withdrawal? Withdrawals
- When is my bet settled? Bet Settlement
- What does "void" mean? Bet Settlement
- What happens if a match is abandoned? Bet Settlement
- What is Rule 4? Bet Settlement
- I think my bet was settled wrongly. Bet Settlement
- What tools can I use? Safer Gambling
- Can I undo a time-out or self-exclusion? Safer Gambling
- What is GAMSTOP? Safer Gambling
- Where can I talk to someone? Safer Gambling
- I'm worried about someone else's gambling. Safer Gambling
- Which browsers work best? Technical Help
- The site isn't loading properly. Technical Help
- Why do I keep getting logged out? Technical Help
- My Bet Slip emptied itself. Technical Help
- How do I change my cookie choices? Technical Help
No answers match. Try a shorter word, or email us.
- Getting Started 5 answers Opening an account and finding your way round.
- My Account 6 answers Logging in, passwords and your personal details.
- Verification 5 answers ID, proof of address and extra checks.
- Sports Betting 6 answers Prices, markets, the Bet Slip and in-play.
- Casino 5 answers Slots, table games and live casino.
- Deposits 5 answers Paying in, limits and declined payments.
- Withdrawals 4 answers Getting your money out.
- Bet Settlement 5 answers Results, voids and abandoned events.
- Safer Gambling 5 answers Limits, breaks and getting help.
- Technical Help 5 answers Browsers, cookies and the site not loading.
Still stuck?
Email support
support@bettom.com for accounts, bets, games and payments. Include your username so we can find your account.
Contact form
Prefer a form? It goes to the same team, and complaints are routed straight to our complaints desk. Contact & Complaints