I've forgotten my password.
Use Forgot password on the login page and enter your email. We send a reset link that works once and expires after 30 minutes. If it has expired, just ask for another.
Can I log in with my username?
Yes. Your username is in your activation email and in My Account under Profile. You can use it or your email address.
How do I change my address?
Go to My Account, then Profile, and update the address and postcode. If your account is already verified, we may ask for a new proof of address.
How do I change my name, date of birth or email?
These are locked because they are tied to your verification. Email support@bettom.com from your registered address and tell us what needs changing; we will ask for a document that shows the correct details.
My account is locked after too many attempts.
After several wrong passwords we pause logins for 15 minutes to protect the account. Wait, then try again, or reset your password.
Can I have more than one account?
No. It is one account per person. Duplicate accounts are closed, and bets placed on them can be voided under our Terms.
Didn't find it? Email support@bettom.com or use the contact form.