Contact & complaints
We answer by email. Write to the address that fits your question, or use the form and we will pass it to the right team.
Email us
- Customer Supportsupport@bettom.com
- Compliance (ID and AML checks)compliance@bettom.com
- Data ProtectionDPO@bettom.com
- Complaintscomplaints@bettom.com
Write to us
Bet Tom Limited3a Kingfisher Court
Brambleside
Uckfield
TN22 1QQ
United Kingdom
Please include your username in any message about your account, and never send us your password.
Contact form
Complaints procedure
Submit Complaint
Email complaints@bettom.com or use the form above with the subject "Complaint". Tell us your username, what went wrong, when, any bet or transaction references, and what you would like us to do.
Acknowledgement
We confirm we have received it within 2 working days and give you a complaint reference.
Investigation
Someone not involved in the original issue looks at your account records, bet and game logs and any messages. We may ask you for more information.
Response
We send our decision by email and explain how we reached it.
Escalation
If you disagree, reply to that email and a senior manager will review the complaint. Their answer is our final response. You will have it no later than 8 weeks after we first received your complaint.
Independent Dispute Resolution
If you are still unhappy, or 8 weeks have passed without a final response, you can take the dispute to the Independent Betting Adjudication Service (IBAS), our approved ADR provider. It costs you nothing. IBAS will look at the facts independently of us.
Independent Betting Adjudication Service
ibas-uk.com
You can also tell the Gambling Commission about your concerns, although it does not resolve individual disputes.