Last updated 17 September 2026
1. About these terms
1.1 bettom.co is operated by Bet Tom Limited ("we", "us"), 3a Kingfisher Court, Brambleside, Uckfield, TN22 1QQ, United Kingdom. Licensed and regulated in Great Britain by the Gambling Commission. UKGC Account No. 64959, Remote Licence No. 064959-R-339314-003.
1.2 These terms are a contract between you and us. If they conflict with any other document on the site, these terms apply, except that market-specific rules in our Betting Rules take priority for bets on that market.
1.3 We may change these terms, for example to reflect a change in the law or in our products. We will tell you about material changes before they take effect, and ask you to accept them when you next log in. If you don't accept, you can withdraw your balance and close your account.
2. 18+ and eligibility
2.1 You must be at least 18 years old to open an account or gamble with us. It is a criminal offence for anyone under 18 to gamble in Great Britain.
2.2 You must live in the United Kingdom and use the site from the United Kingdom.
2.3 You may not open an account if you are self-excluded from gambling with us or through GAMSTOP, if you work for Bet Tom Limited or one of our suppliers in a role connected to our betting or games, or if you are acting for someone else.
3. Account registration
3.1 You must give true, complete and up-to-date information when you register: your name, date of birth, email address and home address. You must tell us promptly if any of it changes.
3.2 Your account becomes active once you have confirmed your email address using the link we send you.
3.3 Marketing is optional and separate from registration. You can change your choice at any time.
4. One account per person
4.1 You may hold only one account with us. We may close duplicate accounts, void bets placed on them and return deposits after deducting any winnings obtained through them.
4.2 Your account is personal. Don't let anyone else use it.
5. Verification
5.1 We must verify your name, address and date of birth before you can deposit, bet or play. We do this by checking the documents you upload and, where needed, by using third-party verification services.
5.2 We may ask for further documents at any time, including proof that a payment method is yours and evidence of the source of your funds. We may restrict your account until we receive them.
5.3 If we cannot verify you, we will close the account and return any balance to you, less any winnings where the law allows us to withhold them.
6. Account security
6.1 Keep your password private and don't use it for other sites. You are responsible for activity on your account while it is logged in with your password, unless someone got access because of a failure on our part.
6.2 Tell us straight away at support@bettom.com if you think someone else has used your account. We will lock it while we investigate.
7. Deposits
7.1 You may only deposit using a payment method registered in your own name. Credit cards cannot be used.
7.2 Deposits are credited to your balance once the payment provider confirms them. Deposits must be within any limits you have set.
7.3 Your balance is not a bank account and does not earn interest.
7.4 If a deposit is reversed or charged back, we may suspend the account and void bets placed with those funds.
8. Withdrawals
8.1 You can withdraw your available balance at any time, subject to verification and the checks in section 12.
8.2 Withdrawals are paid to a payment method you have used to deposit, where possible.
8.3 We review withdrawals before paying them. We do not guarantee how long a withdrawal will take.
8.4 We will not add conditions to a withdrawal that were not clear when you deposited.
9. Sports betting
9.1 Bets are placed, accepted and settled under our Betting Rules.
9.2 A bet is not accepted until it appears in My Bets with a bet reference.
10. Casino
10.1 Casino games are supplied by third-party studios licensed and certified for Great Britain. Each game has its own rules and return to player (RTP), shown in the game.
10.2 If a game malfunctions, all plays and pays in the affected round are void. Stakes for that round are returned.
10.3 The record held by the game server is the definitive record of each round.
11. Prohibited activity
You must not:
- bet or play on behalf of anyone else, or share your account;
- use information not publicly available about an event, or try to influence an event's outcome;
- work with others to gain an unfair advantage, including collusion in games;
- use bots, scripts or other automated tools on the site;
- use funds that come from crime, or use the site to move money;
- exploit errors or faults in our site or games, rather than reporting them;
- use offensive language towards our staff or live dealers.
If we reasonably believe you have done any of these, we may void affected bets, withhold winnings obtained that way, suspend or close the account, and report the matter to the Gambling Commission or the police.
12. Anti-money laundering and fraud checks
12.1 We are legally required to prevent money laundering and terrorist financing and to protect customers from fraud. We carry out checks when you register and throughout the life of your account.
12.2 These can include asking about your occupation, income and the source of your funds, and requesting documents to support your answers. We may use credit reference and fraud prevention agencies. This does not affect your credit score.
12.3 While checks are open we may restrict deposits, bets or withdrawals. If we are required to report activity, we may not be allowed to tell you.
13. Safer gambling
13.1 We provide deposit, loss and net deposit limits, reality checks, time-outs, self-exclusion and account closure. Limits that reduce what you can spend apply immediately; increases take effect after 24 hours.
13.2 If we have concerns about how gambling is affecting you, we may contact you, apply limits, or suspend or close your account.
13.3 While a time-out or self-exclusion is active, you cannot log in, and we will not send you marketing. You can still ask us to pay out your balance.
14. Suspension
14.1 We may suspend your account while we investigate a breach of these terms, carry out checks, or respond to a request from a regulator or law enforcement. We will tell you where we are allowed to.
14.2 During a suspension you cannot deposit, bet or play. Your balance stays in your account.
15. Account closure
15.1 You can close your account at any time from My Account or by emailing support@bettom.com. Withdraw your balance first, or we will return it to you.
15.2 We may close your account with notice for any reason, or immediately if you breach these terms. Open bets will be settled under the Betting Rules, unless the closure is because of prohibited activity.
15.3 If your account has been inactive for 12 months, we will contact you before taking any action on the balance. We never charge fees for inactivity.
16. Complaints
16.1 If you are unhappy with our service, email complaints@bettom.com or use the contact form. We acknowledge complaints within 2 working days and send a final response within 8 weeks.
16.2 Our complaints procedure is on the Contact & Complaints page.
17. Disputes and governing law
17.1 If you are not satisfied with our final response, or 8 weeks have passed, you can refer your dispute to the Independent Betting Adjudication Service (IBAS), our alternative dispute resolution provider. The service is free and its decision is binding on us.
17.2 These terms are governed by the law of England and Wales. You can bring proceedings in the courts of the part of the United Kingdom where you live.
17.3 Nothing in these terms affects your statutory rights as a consumer.